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Answer You - Is Your Survey Worth My Time?
Having an upset client is one of the most challenging situations a salesperson can face. How do you exactly temper the anger of a person who obviously is ranting because of something you, your product, or the company failed to make clear or perform?Because the realm of sales is not a walk in the park, there will be times when you will be screamed at, and even hurled obscenities by customers who are dissatisfied. Don't be alarmed. This is a normal situation. And being so, there are ways to rise above them so that you don't break down,
Security Consultant's Perspective...Regardless of your type of business, size or location, the threat of workplace violence and terrorism is all around us these days. It could involve you, your employees and your business at any time. Protective Measures seem a bit of theatrics yet failure to be vigilant or to exercise due diligence could result in a disaster or a civil suit. I believe protecting the workforce is a never-ending task of vigilance, awareness and training. Protecting the Mail Rooms and educating your workfo
A leading resort gets back just 30% of the comment cards left for guests inside their fancy rooms.
One government agency had a response rate of only 6% when they sent out an 11-page survey.
What’s going on here? Why is the response rate so low? Why don’t customers complete and return customer satisfaction surveys?
The problem, as I see it, is twofold:
First, the format of many satisfaction surveys has taken on the language of academics and the structure of statisticians. Asking customers to rate the relative importance and performance, both perceived and expected, of 17 categories on a scale from 1 to 10 is a bit like asking someone attending the theater to evaluate the parking, lighting, sound system, seating, air condition
Some interesting survey statistics have shown how many people are unhappy at work. This has prompted me to return to an old theme. Under the title mid-life crisis the statistics revealed that of those over age 40 who were surveyed the fear of failure was what kept them unhappy.25% said they would not move from their present job for fear of failure. Yet in the survey 66% said they were miserable in their work while 52% said they would sacrifice higher earnings for a job that made them feel better about themselves.The UK national
One government agency had a response rate of only 6% when they sent out an 11-page survey.
What’s going on here? Why is the response rate so low? Why don’t customers complete and return customer satisfaction surveys?
The problem, as I see it, is twofold:
First, the format of many satisfaction surveys has taken on the language of academics and the structure of statisticians. Asking customers to rate the relative importance and performance, both perceived and expected, of 17 categories on a scale from 1 to 10 is a bit like asking someone attending the theater to evaluate the parking, lighting, sound system, seating, air conditio
Even if you have never left the town you were born in, you could still likely be successful with a home based travel reservation business. It can take a little time and hard work to start, but if you get some help from reliable sources, so that you do it right the first time, you can easily gain a profit rather quickly.The travel industry seems to be growing by leaps and bounds, and the more it grows the more financial success you can expect for your business. Just for the United States, travel plays a huge part in the economy. People
The problem, as I see it, is twofold:
First, the format of many satisfaction surveys has taken on the language of academics and the structure of statisticians. Asking customers to rate the relative importance and performance, both perceived and expected, of 17 categories on a scale from 1 to 10 is a bit like asking someone attending the theater to evaluate the parking, lighting, sound system, seating, air conditio
Sadly, many “top” companies today would likely flunk a spiritual audit.Hidden behind the endless talk of organizational values, are profit-driven, high-pressure labor camps trading paychecks -- and diminishing perks – for your soul. All of which means that uncovering a company's corporate culture is a critical task for today’s job searcher. As important as the job itself.To find a company that recognizes you have needs and desires beyond the workday – children, aging parents, personal interests, church and self -- start with
Customer service is essential for the success of your business. Yet many small businesses or solo-shops crash and burn because they confuse customer service with customer tyranny. They imagine that serving customers means giving into endless demands.If you're troubled by customer service issues, try this exercise, an adaptation of Byron Katie's "Work" to business issues.Write down the statement, "I have to satisfy all my customers all the time, and that means..."EXAMPLE: "I have to satisfy all my customers, and that mean
If your questionnaire is too complex for customers to understand at a glance, it’s just too complex.
If your survey is too long for them to complete in a few quick minutes, it’s just too long.
If your response form is loaded with jargon, scales and numbers, it’s so filled up with your ideas there’s no place left for your customers to speak their minds.
A statistical sampling of customer opinion can make sense. A quantitative monthly or quarterly survey may highlight where you’re slipping, climbing or simply standing still.
But don’t ask every customer to rep
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