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  • Answer You - ISO9001:2000 QMS - How to Interpret the Eight Quality Management Principles

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    ation. On the business needs aspect, there is the "Eight Quality Management Principles" in the new revision. They are as follows:-

    1) Customer Focus
    2) Leade

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    During my early days of employment in the late 80's, the company I worked with engaged a consultant to get the company certified in ISO9002 QMS. I was one of the working committee then. Training was provided, followed by documentation of all our processes. A simple guideline was given to us to "document what we do" and "do what we documented". During that time, this guideline was quite straight forward. So we did and the company obtained its ISO 9002 certification.

    In late 90's there was a rush into converting our ISO9002 QMS to meet the new ISO9001:2000 revision. I was told that this new revision is more align to business needs as well as less emphasis on documentation. On the business needs aspect, there is the "Eight Quality Management Principles" in the new revision. They are as follows:-

    1) Customer Focus
    2) Leader

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    committee then. Training was provided, followed by documentation of all our processes. A simple guideline was given to us to "document what we do" and "do what we documented". During that time, this guideline was quite straight forward. So we did and the company obtained its ISO 9002 certification.

    In late 90's there was a rush into converting our ISO9002 QMS to meet the new ISO9001:2000 revision. I was told that this new revision is more align to business needs as well as less emphasis on documentation. On the business needs aspect, there is the "Eight Quality Management Principles" in the new revision. They are as follows:-

    1) Customer Focus
    2) Leade

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    ted". During that time, this guideline was quite straight forward. So we did and the company obtained its ISO 9002 certification.

    In late 90's there was a rush into converting our ISO9002 QMS to meet the new ISO9001:2000 revision. I was told that this new revision is more align to business needs as well as less emphasis on documentation. On the business needs aspect, there is the "Eight Quality Management Principles" in the new revision. They are as follows:-

    1) Customer Focus
    2) Leade

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    o converting our ISO9002 QMS to meet the new ISO9001:2000 revision. I was told that this new revision is more align to business needs as well as less emphasis on documentation. On the business needs aspect, there is the "Eight Quality Management Principles" in the new revision. They are as follows:-

    1) Customer Focus
    2) Leade

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    ation. On the business needs aspect, there is the "Eight Quality Management Principles" in the new revision. They are as follows:-

    1) Customer Focus
    2) Leadership
    3) Involvement of People
    4) Process Approach
    5) System approach to management
    6) Continual improvement
    7) Factual approach to decision making
    8) Mutually beneficial supplier relationship

    Here is the interesting part of this article. The author like to share with readers how some of the companies he worked with interpret these principles and applied them. By no means these companies are wrongly applied the Eight Quality Management Principles. As a matter of fact, these companies has their valid reasons for doing so. This articulation of the principles is written in 3 parts, namely; principles supposed to meant; how it is appli

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