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Answer You - Talent Acquisition in 21st Century-A Big Challenge (Part-II)
If You Were A Horse Would You Win The Kentucky Derby? aknesses helps them grow. Give people the performance feedback they so need, and then encourage and coach them to improve their performance.Imagine the horses all lined up at the gate in the last Kentucky Derby. Successful businessmen/women are just like thoroughbred horses. They must practice, run like the wind and sometimes be driven to make it first through the line. Like a horse race the majorities are losers and only a few are Triple Crown winners.We know that the majority of horses are not of the quality and disposition to ever be entered at the Kentucky Derby. Some might actually run in their local races but are not skilled enough to go beyond their home town. The vast majority of horses will be used for nothing but manual labor and the occasional ride through the farm.Business men/women are much like horses. The majority of people will only work for a living, a few might become small town business owners and a select few will play in the chance to win millions of dollars. What makes these thoroughbreds different then the rest of society is their ability to continually improve on their skills.Good business people have Street Sense. They know what type of skills they must work on, they know where their weaknesses are, and they keep practicing until they are the best. In other words, they have the ability to keep working and improving their skills until they succeed despite their odds.Imagine yourself as Street Sense in the 2007 Kentucky Derby. Calvin Borel rallied the older horse Street Sense to win the Kentucky Derby with 2 & ? length in the 133rd running of the $2,000,000 pot. He rose from the 19th position and challenged himself to the lead.The owners of Street Sense did not one day throw the horse onto the track and yell “run! run! run!” Like many of us Street Sense would have failed and most of us would have understood why. Despite knowing that an untrained horse wouldn’t do very well we want to beat ourselves up daily because we are not successful.Street Sense had to practice, become knowledgeable about its surroundings, and had to overcome its weaknesses. People in the world of business must do the same thing. For example, if you aren’t very good at sales you may need to study, practice and learn as much as you can about sales. The key to success is to be reflective about your abilities and be open to the possibility for change. Give the strong performers new challenges, greater responsibilities and the tasks they are most passionate about. Accelerate their development and do everything you can to keep them delighted and energized. Spend two-thirds of your coaching time on the A and B performers, rather than on the C performers, as can so easily happen. Face up to the difficult task of dealing with low performers. Tell them unambiguously that their performance is not good enough, and tell them exactly what they need to do to improve. Encourage and help them to improve. If their performance does not improve sufficiently, remove them from the position, either by finding them a different role that will allow them to succeed or by asking them to leave the company. A recent study published in Fortune magazine noted that the single greatest reason why unsuccessful CEOs fail is their inability to deal with poorly performing subordinates. While developing the people you already have, hunt for new talent to bring into your group. Look for high-potential people deep within your organization to promote. Look for high performers in other units and constantly scout your networks on the outside for highly talented people to bring into the company. Finally do everything you can to make your unit a magnet for highly talented people. Gi How to Deal With a Customer Complaint In previous Part-1, I mentioned about thew need to talent acquisition, how it is different from recruitment and ways to evolve effective talent acquisition strategy.“I got a customer with a complaint screaming down the phone at me, what do I do?”Do not go on the offensive but listen to their problem then repeat it back so they know you fully have grasped the problem from their angle on the matter. Thank them for bringing the situation to your attention. You cannot fix what you do not understand.In order to be professional, to diffuse anger listen to them carefully. Much anger and frustration stems from people feeling misunderstood, ignored or not cared for.This problem might be something you are not aware of yet so be grateful to them for bringing the important problem to your attention. See this as monitoring feed back direct from your customer almost a form of market research.Be diplomatic to the customer, it is not a personal item they might be attacking but a business problem that needs looking at, so be business like about the situation.The ideal solution and your ultimate goal is win win, it costs a lot of money to gain a new customer so this is a golden opportunity to win back a regular customer for life by showing you care and acting professionally.Avoid confrontation or negative responses, be flexible.Look for benefits and similarities in your situations rather than focusing on your differences.Deal with any confrontation straight away.Supplied by Amicable Business Coaching - "Your Success Is Our Business" Talent Acquisition Strategies Basic Strategies If we were really serious about looking for talent, here are some of the things we would be doing as Staffing, Recruiting, talent Management and as human resources professionals: 1. We would work harder than we do at identifying high performers: Together with high performers themselves, we could establish some indicators of success or of high performance for each position we recruit for. These could be the number of sales they have made in a month, the number of reports they have written that resulted in consulting assignments, the amount of revenue their group has generated, and so forth. This is hard work though. There aren't a lot of benchmarks to go by, but we all know more or less who contributes the most to our organizations. Our task is to quantify those contributions. 2. We would work with managers to develop profiles of the high performers in each group: We would try to find commonalities and things we could identify during the screening process that might predict success. These could be competencies, activities high performers engage in, work methods, or processes. There are many firms that can help you determine what these "critical success factors" are and even help you develop tests to identify them in candidates. 3. We would find out where potential high performers like to go and what they like to do: This step allows you to target your advertising toward high performers and decide which events are worth attending so that you can get at the kinds of people you seek. Doing this well requires a focus on competitive intelligence, or "CI." CI is well known in the industrial world; many companies employ CI experts to ferret our information about production capacities and equipment installations at their competitors. The same principles apply to recruiting. You can gather information from competitors and from vendors and suppliers about where good people may be located. You can certainly use your employee referral program for the same purpose. 4. We would do a better job of collecting and capturing critical information about candidates: The knowledge you gradually accumulate is valuable and should be put into some sort of database where it can be shared with other recruiters. A BLOG can form the basis on an internal or external community of recruiters where this kind of information can be exchanged. This is a form of knowledge sharing and transfers that, when properly done, can save thousands of hours of work and bunches of money. After all, headhunters rely on their own human knowledge management systems (i.e. their brains) to do this all the time. Our challenge is to make this more broadly accessible and to keep it current. 5. Finally, we would recognize the importance of developing people so that they can become high performers: The recruiting function has to move toward becoming more like a talent agency — something it has not been historically. Talent agencies not only recognize talent but also develop it for strategic purposes. We as recruiters need to take our knowledge of what talent looks like and offer people who have "it" a chance to acquire the skills they need to perform the jobs we have. Mostly this will apply to our current employee populations, but it could also apply to people outside as well. The only limits are our own vision and our ability to work within the politics of our corporate environments. One way to find those with talent would be to open all of our screening processes to anyone and then select those who seem likely to be successful. The Internet and our recruiting websites make this very easy to do. The development side could take the form of classroom training, e-learning, internships, action (work-based) learning assignments, or special programs that train a group of people for specific jobs within a company. The key is that recruiting is not only about finding talent, but also, increasingly, about developing it. If we are to move our profession upwards and start making real contributions to the bottom line, these things I have described are what it is going to take. Talent Acquisition Strategies for 21st Century Before we start further lets see what’s the mindset of people about “Talent Acquisition”: Old Mindset about People:
New Talent Mindset
Strengthen Your Own Direct Reports Becoming a great talent manager starts in your own back yard. Set high standards for the caliber of talent you will have on your team and take deliberate action to strengthen that group. Develop a discerning “nose” for talent, and make clear-eyed, insightful assessments of the performance and potential of each person. Are they capable of taking this particular job where it needs to go? What are their greatest strengths and what holds them back from being more effective? Tell your people, in a straightforward way, how they are performing and what you perceive as their greatest strengths and weaknesses. Only 35 percent of the managers in our survey feel that their company is open and candid with them. Telling people about their strengths builds their self-confidence. Telling them about their weaknesses helps them grow. Give people the performance feedback they so need, and then encourage and coach them to improve their performance. Give the strong performers new challenges, greater responsibilities and the tasks they are most passionate about. Accelerate their development and do everything you can to keep them delighted and energized. Spend two-thirds of your coaching time on the A and B performers, rather than on the C performers, as can so easily happen. Face up to the difficult task of dealing with low performers. Tell them unambiguously that their performance is not good enough, and tell them exactly what they need to do to improve. Encourage and help them to improve. If their performance does not improve sufficiently, remove them from the position, either by finding them a different role that will allow them to succeed or by asking them to leave the company. A recent study published in Fortune magazine noted that the single greatest reason why unsuccessful CEOs fail is their inability to deal with poorly performing subordinates. While developing the people you already have, hunt for new talent to bring into your group. Look for high-potential people deep within your organization to promote. Look for high performers in other units and constantly scout your networks on the outside for highly talented people to bring into the company. Finally do everything you can to make your unit a magnet for highly talented people. Giv Can We Franchise the World Under One Umbrella? didates.Is it possible to franchise our world and every nation and government will be under one umbrella? Sure it is, but it might take a while. Recently I had this conversation with a fellow thinker. You see the world has become closer together than ever before, due to trade, communication, jet aircraft travel and of course the Internet. One fellow thinker stated;"I love the franchising concept – it’s absolutely magnificent. But to play devil’s advocate, how do you account for corruption and greed that plagues many of the countries that need this franchise the most? It’s certainly a lot easier to franchise a burger joint in other countries than it is an economic system."Actually this is not so hard once you understand one single principle; "A person convinced against their will is of the same opinion still." That is to say you cannot go around forcing folks to change. Instead they have to want to change first. It is the same in curing addictive behavior I suppose. Thus they have to ask for help and as they do, it will be their idea.Regarding corruption it is indeed a serious issue and right now I fear that the United Nations is showing a repeat of the mistakes made at the League of Nations. I propose that the World Franchise System or Global Franchise System or call it whatever floats the boat of the real leaders of the World; be run by 10-benevolent gentlemen who know how to get things done and they will discuss the constant modification of the Artificial Intelligence Programs, which will make the decision of the system, take humans out of the equation, they cannot be trusted to run even their own civilizations. Unfortunately I know of "No" other trustworthy gentlemen besides myself, who cannot be compromised; do you? We are looking for a few good men. 3. We would find out where potential high performers like to go and what they like to do: This step allows you to target your advertising toward high performers and decide which events are worth attending so that you can get at the kinds of people you seek. Doing this well requires a focus on competitive intelligence, or "CI." CI is well known in the industrial world; many companies employ CI experts to ferret our information about production capacities and equipment installations at their competitors. The same principles apply to recruiting. You can gather information from competitors and from vendors and suppliers about where good people may be located. You can certainly use your employee referral program for the same purpose. 4. We would do a better job of collecting and capturing critical information about candidates: The knowledge you gradually accumulate is valuable and should be put into some sort of database where it can be shared with other recruiters. A BLOG can form the basis on an internal or external community of recruiters where this kind of information can be exchanged. This is a form of knowledge sharing and transfers that, when properly done, can save thousands of hours of work and bunches of money. After all, headhunters rely on their own human knowledge management systems (i.e. their brains) to do this all the time. Our challenge is to make this more broadly accessible and to keep it current. 5. Finally, we would recognize the importance of developing people so that they can become high performers: The recruiting function has to move toward becoming more like a talent agency — something it has not been historically. Talent agencies not only recognize talent but also develop it for strategic purposes. We as recruiters need to take our knowledge of what talent looks like and offer people who have "it" a chance to acquire the skills they need to perform the jobs we have. Mostly this will apply to our current employee populations, but it could also apply to people outside as well. The only limits are our own vision and our ability to work within the politics of our corporate environments. One way to find those with talent would be to open all of our screening processes to anyone and then select those who seem likely to be successful. The Internet and our recruiting websites make this very easy to do. The development side could take the form of classroom training, e-learning, internships, action (work-based) learning assignments, or special programs that train a group of people for specific jobs within a company. The key is that recruiting is not only about finding talent, but also, increasingly, about developing it. If we are to move our profession upwards and start making real contributions to the bottom line, these things I have described are what it is going to take. Talent Acquisition Strategies for 21st Century Before we start further lets see what’s the mindset of people about “Talent Acquisition”: Old Mindset about People:
New Talent Mindset
Strengthen Your Own Direct Reports Becoming a great talent manager starts in your own back yard. Set high standards for the caliber of talent you will have on your team and take deliberate action to strengthen that group. Develop a discerning “nose” for talent, and make clear-eyed, insightful assessments of the performance and potential of each person. Are they capable of taking this particular job where it needs to go? What are their greatest strengths and what holds them back from being more effective? Tell your people, in a straightforward way, how they are performing and what you perceive as their greatest strengths and weaknesses. Only 35 percent of the managers in our survey feel that their company is open and candid with them. Telling people about their strengths builds their self-confidence. Telling them about their weaknesses helps them grow. Give people the performance feedback they so need, and then encourage and coach them to improve their performance. Give the strong performers new challenges, greater responsibilities and the tasks they are most passionate about. Accelerate their development and do everything you can to keep them delighted and energized. Spend two-thirds of your coaching time on the A and B performers, rather than on the C performers, as can so easily happen. Face up to the difficult task of dealing with low performers. Tell them unambiguously that their performance is not good enough, and tell them exactly what they need to do to improve. Encourage and help them to improve. If their performance does not improve sufficiently, remove them from the position, either by finding them a different role that will allow them to succeed or by asking them to leave the company. A recent study published in Fortune magazine noted that the single greatest reason why unsuccessful CEOs fail is their inability to deal with poorly performing subordinates. While developing the people you already have, hunt for new talent to bring into your group. Look for high-potential people deep within your organization to promote. Look for high performers in other units and constantly scout your networks on the outside for highly talented people to bring into the company. Finally do everything you can to make your unit a magnet for highly talented people. Gi The Key Factor in Good Advertising d recognize the importance of developing people so that they can become high performers: The recruiting function has to move toward becoming more like a talent agency — something it has not been historically. Talent agencies not only recognize talent but also develop it for strategic purposes. We as recruiters need to take our knowledge of what talent looks like and offer people who have "it" a chance to acquire the skills they need to perform the jobs we have.What is the key factor in good advertising?With any small business, trial and error is often frustration. Strapped with a small amount of money to spend, errors in judgement or a simple lack of research into advertising often make it easy to walk away from advertising completely. Or worse yet, your small business ends up feeding some big advertising firm. And we all know that without advertising or with high overhead advertising, you risk putting up the closed sign for good.In this article, I will be sharing the key factor in good advertising. Some articles will tell you all kinds of interesting and different ways to do it but here is the key factor.Make sure you are advertising a specific item or service. We've all seen countless advertisements done by a company with a smear of information on the ad. For example, when you see a drywall ad, they are also advertising that they bronze statues and do ceilings as well as paint. This kind of advertisement has little or no effect on the reader.The reader is probably thinking, "Wow, these people are like a jumble sale. When I want to get my turkey basted by a professional, I'm going to call this Drywalling, Painting, Bronze Statuing, Ceiling Painting organization." The receiver of the information is overwhelmed with all of the various choices they have in employing you. Chances are, you're not going to get the call based on this kind of ad.It's like this. You're laying on the couch late at night and you're exhausted but you want a snack. If you get up and go to the fridge without any specific idea, chances are you'll just shut the fridge or you won't even make it off the couch in the first place. On the other hand, you might think of the chip dip you have in the fridge and how that would taste great with a bunch of chips. That'll get anybody to the fridge right away. The more specific you are, the more movement or action you get out of even yourself. Same with ads.Advertise specifically. Advertise one thing in a soft sales copy type of way.If you're selling a book that will help you kill all the ants around your property, then it should read "Ants on the Move Off of Your Property. With our chemical free, pesticide free ant removal system, there's no way they will want to come back. This book tells all." And onwards it will go.In a regular type of ad, this would have had the Seller's name at the top with some details about all their services and nobody out there would have been interested. Mostly this will apply to our current employee populations, but it could also apply to people outside as well. The only limits are our own vision and our ability to work within the politics of our corporate environments. One way to find those with talent would be to open all of our screening processes to anyone and then select those who seem likely to be successful. The Internet and our recruiting websites make this very easy to do. The development side could take the form of classroom training, e-learning, internships, action (work-based) learning assignments, or special programs that train a group of people for specific jobs within a company. The key is that recruiting is not only about finding talent, but also, increasingly, about developing it. If we are to move our profession upwards and start making real contributions to the bottom line, these things I have described are what it is going to take. Talent Acquisition Strategies for 21st Century Before we start further lets see what’s the mindset of people about “Talent Acquisition”: Old Mindset about People:
New Talent Mindset
Strengthen Your Own Direct Reports Becoming a great talent manager starts in your own back yard. Set high standards for the caliber of talent you will have on your team and take deliberate action to strengthen that group. Develop a discerning “nose” for talent, and make clear-eyed, insightful assessments of the performance and potential of each person. Are they capable of taking this particular job where it needs to go? What are their greatest strengths and what holds them back from being more effective? Tell your people, in a straightforward way, how they are performing and what you perceive as their greatest strengths and weaknesses. Only 35 percent of the managers in our survey feel that their company is open and candid with them. Telling people about their strengths builds their self-confidence. Telling them about their weaknesses helps them grow. Give people the performance feedback they so need, and then encourage and coach them to improve their performance. Give the strong performers new challenges, greater responsibilities and the tasks they are most passionate about. Accelerate their development and do everything you can to keep them delighted and energized. Spend two-thirds of your coaching time on the A and B performers, rather than on the C performers, as can so easily happen. Face up to the difficult task of dealing with low performers. Tell them unambiguously that their performance is not good enough, and tell them exactly what they need to do to improve. Encourage and help them to improve. If their performance does not improve sufficiently, remove them from the position, either by finding them a different role that will allow them to succeed or by asking them to leave the company. A recent study published in Fortune magazine noted that the single greatest reason why unsuccessful CEOs fail is their inability to deal with poorly performing subordinates. While developing the people you already have, hunt for new talent to bring into your group. Look for high-potential people deep within your organization to promote. Look for high performers in other units and constantly scout your networks on the outside for highly talented people to bring into the company. Finally do everything you can to make your unit a magnet for highly talented people. Gi The Friendly Way - Job Interview Advice for Businesses see what’s the mindset of people about “Talent Acquisition”:Recruitment is a delicate and complicated procedure. You have to find the ideal candidate for the vacancy within your company, and the candidate will have to find out if your company is the right one for them. Perhaps the most stressful part of recruitment is the interview – many candidates will be stressed and anxious, which does not make your job any easier. Though it is near impossible to eliminate all the stress, there are ways to make the interview stage a more fruitful and enjoyable experience for both sides.Offer RefreshmentOffer the candidate a drink. Either the choice between coffee and tea, a glass of water, or, if possible, add the option of cold drinks. This may seem obvious, but I was surprised to find that many companies do not think of offering the candidates a refreshment.A drink helps against a dry mouth caused by stress and gives very nervous candidates something to do with their hands and to shift their focus on when needing to calm themselves down for a moment. It also gives a good impression of your company – it is a sign that you care about your employees and create a pleasant and inviting atmosphere.Clothes Don't Make the CandidateIt is common knowledge that one has to dress well to make a good impression on the interview panel. Though this makes sense in many ways, it can add to the overall stress of the situation. Some of your applicants might have been out of employment for a little while, and won't have the means to buy a suitable outfit for a job interview. This doesn't necessarily mean that they will be unsuitable for the position they are applying for.It is more important that their outfit, and their overall appearance, is clean and tidy, than whether or not they wear a business suit. Especially if the position they are applying for does not require them to dress as such. If your company's dress-code does require this, it can be brought up during the interview and you can enquire if they will be able to comply. If they are unable to, and your company offers a training programme, this would be an excellent time period for your candidate to raise the funds needed to add to their wardrobe.Either way, it will help to not give the impression, when meeting a candidate, that they are judged on their outfit.A Bit of Time and UnderstandingOver the years, I have found that the questions raised by interview panels have changed. A common question nowadays is “describe a difficult situation and what you did Old Mindset about People:
New Talent Mindset
Strengthen Your Own Direct Reports Becoming a great talent manager starts in your own back yard. Set high standards for the caliber of talent you will have on your team and take deliberate action to strengthen that group. Develop a discerning “nose” for talent, and make clear-eyed, insightful assessments of the performance and potential of each person. Are they capable of taking this particular job where it needs to go? What are their greatest strengths and what holds them back from being more effective? Tell your people, in a straightforward way, how they are performing and what you perceive as their greatest strengths and weaknesses. Only 35 percent of the managers in our survey feel that their company is open and candid with them. Telling people about their strengths builds their self-confidence. Telling them about their weaknesses helps them grow. Give people the performance feedback they so need, and then encourage and coach them to improve their performance. Give the strong performers new challenges, greater responsibilities and the tasks they are most passionate about. Accelerate their development and do everything you can to keep them delighted and energized. Spend two-thirds of your coaching time on the A and B performers, rather than on the C performers, as can so easily happen. Face up to the difficult task of dealing with low performers. Tell them unambiguously that their performance is not good enough, and tell them exactly what they need to do to improve. Encourage and help them to improve. If their performance does not improve sufficiently, remove them from the position, either by finding them a different role that will allow them to succeed or by asking them to leave the company. A recent study published in Fortune magazine noted that the single greatest reason why unsuccessful CEOs fail is their inability to deal with poorly performing subordinates. While developing the people you already have, hunt for new talent to bring into your group. Look for high-potential people deep within your organization to promote. Look for high performers in other units and constantly scout your networks on the outside for highly talented people to bring into the company. Finally do everything you can to make your unit a magnet for highly talented people. Gi Job Opportunities In Dubai aknesses helps them grow. Give people the performance feedback they so need, and then encourage and coach them to improve their performance.Dubai is located in the United Arab Emirates and is not only one of the world's fastest growing cities, but is also an epicenter for employment and new job opportunities. It is estimated that around 30 new companies are established in this burgeoning city every week; and this has been the case since late 2002.But why is Dubai such an attractive city to live and work in? The short answer - Dubai is tax free. If you live and work in the area you are paid your gross wage with no tax deducted from this amount. Why? Unbelievably, direct personal taxation is against the law, meaning any income you make is 100% yours.If you are looking in the fields of tourism, IT, media or finance, and are qualified in your area, there is an abundance of job opportunities waiting to be snapped up. Every year, thousands of international people are making the move to Dubai to become part of the workforce and make some real, tax-free money.Likewise, if you are looking to establish your own business in the Emirate, the government offers numerous incentives to overseas business to take up in the free trade zones. There are currently 15 free trade zones, with 7 more planned for the coming months and years. These zones allow for foreign businesses to establish themselves and grow without corporate taxes and without a shareholding structure. You will quickly realize why there is an abundance of job opportunities in Dubai.In order to work in Dubai, you will be required to hold a work permit and residency visa. Most employers will arrange for these details to be sorted for their employees once they are appointed to their position within the company. On the other hand, if you are planning a holiday to Dubai, you will be issued with a temporary visa (depending on the country you are from), and you can use this opportunity to scout around and look for job opportunities. Once you have done this, the process of applying for a work permit and visa is fairly straight forward.A notable difference in Dubai is the working hours, which you will quickly become used to. Many businesses close for a few hours each afternoon - and Friday tends to be a day when no meetings are held.Dubai, as a city, is unbelievable. The living standard for expatriates is wonderful, as is the fast-paced social life many of these people enjoy. Prepare to play and work hard, and enjoy the many wonders Dubai has to offer - from indoor skiing, to playing golf, or taking a 4wd safari in the desert - Dubai has it all.You will never Give the strong performers new challenges, greater responsibilities and the tasks they are most passionate about. Accelerate their development and do everything you can to keep them delighted and energized. Spend two-thirds of your coaching time on the A and B performers, rather than on the C performers, as can so easily happen. Face up to the difficult task of dealing with low performers. Tell them unambiguously that their performance is not good enough, and tell them exactly what they need to do to improve. Encourage and help them to improve. If their performance does not improve sufficiently, remove them from the position, either by finding them a different role that will allow them to succeed or by asking them to leave the company. A recent study published in Fortune magazine noted that the single greatest reason why unsuccessful CEOs fail is their inability to deal with poorly performing subordinates. While developing the people you already have, hunt for new talent to bring into your group. Look for high-potential people deep within your organization to promote. Look for high performers in other units and constantly scout your networks on the outside for highly talented people to bring into the company. Finally do everything you can to make your unit a magnet for highly talented people. Give people exciting challenges and lots of room to spread their wings. Help them grow their skills and body of experience. Be a demanding boss who sets high aspirations, but also one who engenders trust and helps others shine. All of the above actions contribute to achieving a subtle objective: They instill a talent mindset in leaders throughout the organization. Companies that practice outstanding talent management have the talent mindset embedded in the institution. Part of a leader’s job is to teach others the mindset, skills and habits of good talent management. You do this in part by role modeling effective talent management. Do you give candid feedback to your direct reports on their performance and how they can improve? Do you actively help your people shape their roles so they are constantly growing and stretching? Do you have a number of people outside your reporting line that you actively mentor? If you are not doing these things, why would anyone else in your organization do them? You also instill a talent mindset by sharing and teaching your philosophies about what it takes to build a strong talent pool and what it takes to be an effective leader. Kevin Sharer, CEO of Amgen, is very deliberate about this: “I have tried to convince our top managers that if they believe people and people processes are HR’s responsibility, they have totally missed the point. People are every manager’s responsibility. That’s the only way we will strengthen our talent pipeline.” When we asked Sharer how confident he was that he could convince leaders, managers and scientists to embrace a talent mindset and make talent their job, he responded, “We’re making good progress. When you’re working with me, strengthening your talent pool isn’t some optional deal.” Taking an active role in building the talent pool throughout your company will require anywhere from 30 to 50 percent of your time and attention. But how could you make better use of your time? Becoming a great talent leader may require a fundamental shift in how you conceive of your job. Every leader should make talent management a central part of his or her job, too. This process will direct your company into building leaders while positively impacting the overall performance therein. Establish a talent Standard… sharp difference between poor; average and excellent performance is creating a benchmark for evaluation and promotion. If you are a leader of a large organization, you also have to extend your influence to the talent pool. Start by setting the gold standard for talent for your organization. Identify and articulate the characteristics and caliber of leaders that the organization should have. You model this every day through the quality of the people you hire, the quality of people you chose to keep in the company and standards you judge people against. But you should also explicitly communicate the type and caliber of managers you want to have in your organization. Weave development into your organization Emphasis must be on the development of your people. Everyone in your organization – even if he/she cannot be a superstar – can push the limits of what they can. But many leaders do not understand how managers grow. Job experiences are critical in developing people. You can: Keep the learning curve steep: challenge managers with tasks they do not yet know how to do.
Mentoring is a powerful tool to help you weaving development in your organization. A mentor should offer encouragement and believe in the ability of the individual to achieve great things. Carefully assign mentors
Influence People Decisions Far Down your Organization Defining the standard for leadership talent isn’t enough, though. Leaders who manage talent well get directly involved in the hiring, promotion and firing decisions for many people as they possibly can. This doesn’t mean that you necessarily make all the decisions on people two or three levels below you. But you should influence them by making sure that the talent standard is being used objectively and by contributing your judgment in a meaningful way. When a vacancy is being filled, add or remove candidates from the slate, interview the finalists, voice your opinion and then in most cases, let the immediate boss make the decision. Make it your business to know the people two or three levels below you well enough to have an informed, first-hand opinion about their performance and potential. Drive a Simple, Probing review of Talent Do you regularly discuss the talent in your company with the same rigour and intensity that you discuss the budget? You should. Every company, indeed every business unit or division, should have a rigorous talent-review process. An effective talent-review process has many important benefits: It is a direct way for a leader to build the strength of the talent pool deep in the organization. It imposes the discipline of having regular conversations and making decisions about people, some things that are easy to let slide. It is a way for the leaders to engage in discussion about the standard of talent they are seeki
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