I had predicted its death shortly after its opening. It was beautiful as I said, however, 12 months later, I could pretty much tell you everything that was in the store. What was there in the beginning was pretty much what was there when it closed. And, they had a little of everything that made up a whole lotta nothing. I called it the "Scrapbook 7-11". If I needed cardstock or stickers for a card, I went there. But, if I wanted specific themed products for a coordinated page, I headed to the other bigger store that had purchased products deeper into lines and had a bigger selection of coordinated products.

But, I digress. These were just symptoms of a problem. The biggest problem was that they were living in a world that was best summed up by Will Rogers when he said, "Even if you're on the right track, you'll get run over if you just sit there." They WERE on the right track, but they didn't move and eventually, they got run over.

Problem one - they had a LARGE sign on their store that said, "Classic Keepsakes". Well, how many things could THAT be? Antiques? Collectibles? Children's clothing boutique? Nothing on the store front (which was somewhat visible from a major road, although hidden slightly by a gas station) said "SCRAPBOOKS". The large sign by the road that had smaller signs on it for all the stores in this strip mall said, "Scrapping and stamping supplies" at the BOTTOM. It was pretty much covered by bushes and at 45 miles an hour on the busy road, very few people noticed.

Problem two - they sent out email newsletters to current customers, but did nothing to bring in new customers. They simply didn't reach out past the group of people who had already discovered them. They relied on (I guess) their current customers to do their marketing for them. No postcards beyond the first group went out to anyone. They didn't place ads or hold special events, they did nothing. We have a very growing and mobile community and over time, they lost many of those customers who knew about them from their opening. They were doing nothing to replace those people by introducing their business to those moving into the area. And, as I said earlier, they didn't turn their inventory very fast so those of us who DID know about them, stopped coming in very often since we already knew what they had.

When this store started their "Going Out of Business" sale at the end of their 3 year lease, I happened to be in the store when I overheard the owner talking to an employee. The store had dozens of women crammed into it and the cash register was jumping. She said, "If this many people had known about us last month, I wouldn't have decided to close". Apparently, since they announced their sale, messages about their sale were posted all over the internet to local scrapping groups. Word of mouth also spread the news like wildfire. She said the phone kept ringing and ringing with people wanting directions to their store. I wanted to bring back my "Duh" board and smack her with it. I can't believe she hadn't figured out earlier that she needed to be reaching out to new customers.

So, what can we learn from this?

1. Get a decent sign! Many store owners think of some cutesy name for their store that's oh so clever and then have a sign made. "LadyBug Designs" isn't going to make me slam on my brakes. But, a giant sign that says "SCRAPBOOKS" will. Save your cutesy name and logo for your door and put the biggest "SCRAPBOOKS" sign you can afford on the outside of your building facing the street.
2. Market, market, market! It's money well-spent and will directly affect how many times your inventory turns. More traffic means more sales which means more products coming in which means more money. Did you realize that less than 5% of women scrap? That's a whole bunch of potential customers out there for you to tap. How many people have not even HEARD of scrapbooking? Probably more than you'd like to think. You probably have a "Scrapbooking 101" class, but how about going into the community with a "Try Scrapbooking" class? Teach it through your Parks and Rec department or even have a booth a community festival with a hands-on project. Have a simple make and take and literally INVITE curious people to TRY scrapbooking. Offering a beginners class is a lot different than INVITING people to try something. The woman who calls your store to sign up for the Beginners class has alrea
   Company Liability: Sexual Harassment and Inappropriate Rewards
   Sexual Favoritism falls under the Hostile Environment category of the federal law that governs harassment and discrimination in the workplace.Sexual Favoritism is not a federal law unto itself (although some states declare it as such), but an aspect of either Quid Pro Quo or Hostile Environment that is worth exploring.This type of harassment occurs when employees, who submit to a manager or supervisor's sexual demands, are rewarded by that manager or supervisor. It is important to note however, that the wronged party(ies) is not the one who submitted, but those who did not and are denied the benefits of the submission.In other words, employees who are otherwise denied
   and had a bigger selection of coordinated products.

   But, I digress. These were just symptoms of a problem. The biggest problem was that they were living in a world that was best summed up by Will Rogers when he said, "Even if you're on the right track, you'll get run over if you just sit there." They WERE on the right track, but they didn't move and eventually, they got run over.

   Problem one - they had a LARGE sign on their store that said, "Classic Keepsakes". Well, how many things could THAT be? Antiques? Collectibles? Children's clothing boutique? Nothing on the store front (which was somewhat visible from a major road, although hidden slightly by a gas station) said "SCRAPBOOKS". The large sign by the road that had smaller signs on it for all the stores in this strip mall said, "Scrapping and stamping supplies" at the BOTTOM. It was pretty much covered by bushes and at 45 miles an hour on the busy road, very few people noticed.

   Problem two - they sent out email newsletters to current customers, but did nothing to bring in new customers. They simply didn't reach out past the group of people who had already discovered them. They relied on (I guess) their current customers to do their marketing for them. No postcards beyond the first group went out to anyone. They didn't place ads or hold special events, they did nothing. We have a very growing and mobile community and over time, they lost many of those customers who knew about them from their opening. They were doing nothing to replace those people by introducing their business to those moving into the area. And, as I said earlier, they didn't turn their inventory very fast so those of us who DID know about them, stopped coming in very often since we already knew what they had.

   When this store started their "Going Out of Business" sale at the end of their 3 year lease, I happened to be in the store when I overheard the owner talking to an employee. The store had dozens of women crammed into it and the cash register was jumping. She said, "If this many people had known about us last month, I wouldn't have decided to close". Apparently, since they announced their sale, messages about their sale were posted all over the internet to local scrapping groups. Word of mouth also spread the news like wildfire. She said the phone kept ringing and ringing with people wanting directions to their store. I wanted to bring back my "Duh" board and smack her with it. I can't believe she hadn't figured out earlier that she needed to be reaching out to new customers.

   So, what can we learn from this?

   1. Get a decent sign! Many store owners think of some cutesy name for their store that's oh so clever and then have a sign made. "LadyBug Designs" isn't going to make me slam on my brakes. But, a giant sign that says "SCRAPBOOKS" will. Save your cutesy name and logo for your door and put the biggest "SCRAPBOOKS" sign you can afford on the outside of your building facing the street.
   2. Market, market, market! It's money well-spent and will directly affect how many times your inventory turns. More traffic means more sales which means more products coming in which means more money. Did you realize that less than 5% of women scrap? That's a whole bunch of potential customers out there for you to tap. How many people have not even HEARD of scrapbooking? Probably more than you'd like to think. You probably have a "Scrapbooking 101" class, but how about going into the community with a "Try Scrapbooking" class? Teach it through your Parks and Rec department or even have a booth a community festival with a hands-on project. Have a simple make and take and literally INVITE curious people to TRY scrapbooking. Offering a beginners class is a lot different than INVITING people to try something. The woman who calls your store to sign up for the Beginners class has alre
      Laser Pointer Eye Injuries and Laser Safety Eye Protection
      Laser pointers are useful when used at a business meeting to point out areas of interest on a chart or graph, and very amusing when the kitty chases them around the floor. But, innocuous as they seem, even the weakest of laser pointers can do damage if the eye is exposed to them directly for a length of time.Visual disturbances and sometimes damage of the retina or cornea can develop from exposure to a laser pointer. Though it may seem silly, eye protection may be necessary to avoid injuries that arise from exposure to laser pointers. There is nothing funny about loss of vision caused by ‘playing’ with a laser pointer, so handle them carefully and use them only as intended.Proper ey
      - they sent out email newsletters to current customers, but did nothing to bring in new customers. They simply didn't reach out past the group of people who had already discovered them. They relied on (I guess) their current customers to do their marketing for them. No postcards beyond the first group went out to anyone. They didn't place ads or hold special events, they did nothing. We have a very growing and mobile community and over time, they lost many of those customers who knew about them from their opening. They were doing nothing to replace those people by introducing their business to those moving into the area. And, as I said earlier, they didn't turn their inventory very fast so those of us who DID know about them, stopped coming in very often since we already knew what they had.

      When this store started their "Going Out of Business" sale at the end of their 3 year lease, I happened to be in the store when I overheard the owner talking to an employee. The store had dozens of women crammed into it and the cash register was jumping. She said, "If this many people had known about us last month, I wouldn't have decided to close". Apparently, since they announced their sale, messages about their sale were posted all over the internet to local scrapping groups. Word of mouth also spread the news like wildfire. She said the phone kept ringing and ringing with people wanting directions to their store. I wanted to bring back my "Duh" board and smack her with it. I can't believe she hadn't figured out earlier that she needed to be reaching out to new customers.

      So, what can we learn from this?

      1. Get a decent sign! Many store owners think of some cutesy name for their store that's oh so clever and then have a sign made. "LadyBug Designs" isn't going to make me slam on my brakes. But, a giant sign that says "SCRAPBOOKS" will. Save your cutesy name and logo for your door and put the biggest "SCRAPBOOKS" sign you can afford on the outside of your building facing the street.
      2. Market, market, market! It's money well-spent and will directly affect how many times your inventory turns. More traffic means more sales which means more products coming in which means more money. Did you realize that less than 5% of women scrap? That's a whole bunch of potential customers out there for you to tap. How many people have not even HEARD of scrapbooking? Probably more than you'd like to think. You probably have a "Scrapbooking 101" class, but how about going into the community with a "Try Scrapbooking" class? Teach it through your Parks and Rec department or even have a booth a community festival with a hands-on project. Have a simple make and take and literally INVITE curious people to TRY scrapbooking. Offering a beginners class is a lot different than INVITING people to try something. The woman who calls your store to sign up for the Beginners class has alre
         Radio Advertising Commandments - Part 3
         Radio Commandment Number 8Thou Shalt Use Radio To Build Strong Business Alliances.When you advertise on radio you hope to reach many thousands of listeners. But there is one type of listener few retailers think about. It is this person that can be just as important and sometimes, more important than your intended market - Business associates.Buyers, manufacturers, wholesalers, distributors. People that you do business with on a day to day basis.The benefits of influencing your secondary markets through radio advertising is important for several reasons.1. It legitimizes your business, especially if you're the new kid on the block. 2. It opens doors to
         ployee. The store had dozens of women crammed into it and the cash register was jumping. She said, "If this many people had known about us last month, I wouldn't have decided to close". Apparently, since they announced their sale, messages about their sale were posted all over the internet to local scrapping groups. Word of mouth also spread the news like wildfire. She said the phone kept ringing and ringing with people wanting directions to their store. I wanted to bring back my "Duh" board and smack her with it. I can't believe she hadn't figured out earlier that she needed to be reaching out to new customers.

         So, what can we learn from this?

         1. Get a decent sign! Many store owners think of some cutesy name for their store that's oh so clever and then have a sign made. "LadyBug Designs" isn't going to make me slam on my brakes. But, a giant sign that says "SCRAPBOOKS" will. Save your cutesy name and logo for your door and put the biggest "SCRAPBOOKS" sign you can afford on the outside of your building facing the street.
         2. Market, market, market! It's money well-spent and will directly affect how many times your inventory turns. More traffic means more sales which means more products coming in which means more money. Did you realize that less than 5% of women scrap? That's a whole bunch of potential customers out there for you to tap. How many people have not even HEARD of scrapbooking? Probably more than you'd like to think. You probably have a "Scrapbooking 101" class, but how about going into the community with a "Try Scrapbooking" class? Teach it through your Parks and Rec department or even have a booth a community festival with a hands-on project. Have a simple make and take and literally INVITE curious people to TRY scrapbooking. Offering a beginners class is a lot different than INVITING people to try something. The woman who calls your store to sign up for the Beginners class has alre
            Franchising the Flows of Civilization to Solve Mankind's Problems
            Is it possible to franchise entire countries? Can we make a plan, which would allow us to franchise the flows of civilization and to help Third World countries become first world nations and help us to solve mankind's problems? Some people think it is not possible, yet look at the United States; it operates much similar to a franchising company with 50 franchise outlets and a few territories.Therefore I believe it can be done and since we are franchising the System or Flows of a Civilization; The Plan, with necessary financing to build it; where civilizations would be efficient and they could do whatever they did better and thus the free markets would take care of the rest, because the system ma
            APBOOKS" sign you can afford on the outside of your building facing the street.
         3. Market, market, market! It's money well-spent and will directly affect how many times your inventory turns. More traffic means more sales which means more products coming in which means more money. Did you realize that less than 5% of women scrap? That's a whole bunch of potential customers out there for you to tap. How many people have not even HEARD of scrapbooking? Probably more than you'd like to think. You probably have a "Scrapbooking 101" class, but how about going into the community with a "Try Scrapbooking" class? Teach it through your Parks and Rec department or even have a booth a community festival with a hands-on project. Have a simple make and take and literally INVITE curious people to TRY scrapbooking. Offering a beginners class is a lot different than INVITING people to try something. The woman who calls your store to sign up for the Beginners class has already heard of scrapbooking. The woman with 10 boxes of photos who has never heard of scrapping is a different person.

         The main point here is that if you are just selling to the people who stumbled into your store by accident at some point, then you are guaranteed to be one of the many store causalities out there. You MUST, and I mean MUST be introducing your store to new people on a regular basis. Then once you do get them in, keep in contact with them with that monthly or quarterly newsletter you are already sending out.

         If you are on the right track with your store, don't let yourself get run over by the marketing train. People beyond those in your database need to know you are there and ready to help. Keep your customer base as fresh as your products for the best chance of success!