Answer You - Business

Building a Strong Customer Service Team
There are more and more demands being made of front line team members, and sometimes the pressure can be heard by your customer. As the leader of a customer facing team you must be aware of what is going on with your team members - how to best support them, develop their skills and handle some tough situations. Building a strong customer service team is no easy feat. Here are s

pieces (success rate of 30%), 2 pieces if your stock is in colour B or C, and only one piece (or none) of any other colour.

How to Get Free Wheelchairs through the NHS
It is possible to obtain a wheelchair either funded or part funded by the NHS through what is known as the NHS Wheelchair Service.NHS Wheelchair Services are run by local health authorities and are responsible for allocating funds to the wheelchair service and primary care trusts that in turn are responsible for providing the service to the public. This can include contr

Last month I promised to share with you a few tricks of the trade. Let’s start with something that could cost you money or even force you out of business altogether.

The deadliest of all mistakes is Business Mistake Number 1:

“ I don’t like it, therefore I will not sell it .”

Before we go any further, let me just make clear that I am not talking about doing something you don’t like or running a business that you are not committed to or passionate about. This is about a very common misconception - that you should only sell product YOU personally like and adore.

Here is a small illustration.

Let’s say you are in a room with 10 people. You ask each one of them a simple question: What is your favourite colour? Now, do you expect that all 10 of them will tell you their favourite colour is red? Absolutely not. Would it be reasonable to expect that 5 would go for red and 5 for blue? Very unlikely.

So what would be a realistic response to your question? Probably something like this: 3 people would choose colour A, 2 colour B, another 2 colour C and colours D, E and F would have one vote each.

Let’s move to the next step.

Say these 10 people are your customers and each one of them has decided to buy only one piece of jewellery in her favourite colour. Let’s also assume that your stock consists only of jewelery in YOUR favourite colour. How many pieces would you sell to that group?

Don’t bother to calculate – here is the answer: if YOUR colour is A, you’ll sell 3 pieces (success rate of 30%), 2 pieces if your stock is in colour B or C, and only one piece (or none) of any other colour.

Lone Wolf Meets Devil's Advocate -- Situational Decision-Making
What are the obstacles that hamper successful decision-making?What are the downsides of group decision-making?How does our management style affect the process of decision-making?And why is rational thinking overrated?The following article discusses tools for the management of decision-making processes under changing condit

g something you don’t like or running a business that you are not committed to or passionate about. This is about a very common misconception - that you should only sell product YOU personally like and adore.

Here is a small illustration.

So what would be a realistic response to your question? Probably something like this: 3 people would choose colour A, 2 colour B, another 2 colour C and colours D, E and F would have one vote each.

Let’s move to the next step.

Sun Zi Art Of War - Three Business Lessons From Deployment Of Troops In Marine Battles
After crossing a river, get as far away from its bank as possible and move on. When an invading force of the enemy is crossing a river, never engage it in the midst of the river itself. Rather, let half of its force cross the river first, then attack it so that you can gain the advantage. If you are eager to attack an invading enemy, never engage him at the point where he pl

pect that all 10 of them will tell you their favourite colour is red? Absolutely not. Would it be reasonable to expect that 5 would go for red and 5 for blue? Very unlikely.

So what would be a realistic response to your question? Probably something like this: 3 people would choose colour A, 2 colour B, another 2 colour C and colours D, E and F would have one vote each.

Let’s move to the next step.

Fast Decision Is Required For Fast Fashion
How retailers can come up with quicker, superior resolution in a move to react quickly to shifting shopper demand? The retailers are under noticeable pressure in order to respond continuously evolving fashion trends. The consumer’s demands are continuously changing with the fashion trends, whether its design, fabric types, colors or even the modest technology. The major point i

et’s move to the next step.

Your Corporate Self-image Will Determine Your Success
One of the critical factors for success in any endeavor is a healthy and positive self-image. Essentially a persons self-image will determine:-how they respond to life's circumstances-how they view the world around them-what goals they set for themselves-how they react to failure and adversity-how they feel about themselves and others-h

pieces (success rate of 30%), 2 pieces if your stock is in colour B or C, and only one piece (or none) of any other colour.

However ff you stock product in both your favourite colour and a few more colours that you dislike, you will sell significantly more pieces. Clearly the seller with a wider range of goods in various colours, shapes, sizes and styles is the one that caters for a wider audience and, therefore, will satisfy the needs of a larger number of potential buyers.

If you decide to stock only goods that YOU like, then you are automatically limiting yourself to a very small section of the market. Some retailers are so good at selling so little, that when they eventually go out of business they would rather blame trends, ignorant buyers, the economy, fashion, suppliers or even the Tax Office. Anyone but themselves and their lack of vision.

We come in different packaging; some of us are tall, others are petite, and some of slightly more solid build. Some are sophisticated and always on the cutting edge, others are completely unable or unwilling to follow fashion trends. But all of us have one need : to feel better and look beautiful by buying a product that will satisfy OUR spoken or unspoken needs.

Therefore, when it comes down to a choice between selling what you like and selling what your customers want, make sure to be open-minded about your product and remain customer focused at all times.

Tanya Hacko
Sydney, Australia

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People fear change because of the unknown. Planning can help make the unknown, known.

Have you ever heard that people would rather buy from you rather than be sold to? It’s true. Here is a quick narrative of me going to a typical car dealership and sold to by an average sales person. If you’re a small business owner, going to the car dealership can always provide you with insight on how and how not to treat your clients. Find out what I discovered.

There are some very simple guides for delegation. Most people delegate based on not wanting to do something. They simply walk out to their secretary or the closest sub-ordinate and ask them to do/f...

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Answer You - Deadly Mistake No 1

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