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  • Answer You - Listening Techniques For More Effective Meetings, Part II

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    I understand your concerns, you’re saying that…” and then restate his ideas as best you can.

    So what does this accomplish? First and foremost, it helps you verify that you’ve properly understood what the other speaker said. Unfortunately, many peop

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    In Part I of this article, we discussed the importance of active listening, and how it is important for smooth and effective meetings. In the process, we touched on the topic of reflective listening. Reflective listening is a valuable means of ensuring that we have properly understood the speaker’s thoughts and feelings. Perhaps more importantly, it is also a great way to make that person feel that he has been listened to and appreciated.

    How does reflective listening work? It’s really quite simple. Reflective listening means listening carefully to what the speaker has to say, and then echoing that person’s ideas back to him, rephrased in your own words. For example, if a colleague presents a marketing idea at a meeting, you can reflect this idea back to him by saying, “Let me see if I’ve understood you correctly. You’re proposing that we do the following…” and then attempt to summarize his plan. Or, if a coworker expresses some reservations about a proposal, you could respond by asking, “So, if I understand your concerns, you’re saying that…” and then restate his ideas as best you can.

    So what does this accomplish? First and foremost, it helps you verify that you’ve properly understood what the other speaker said. Unfortunately, many peopl

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    hat we have properly understood the speaker’s thoughts and feelings. Perhaps more importantly, it is also a great way to make that person feel that he has been listened to and appreciated.

    How does reflective listening work? It’s really quite simple. Reflective listening means listening carefully to what the speaker has to say, and then echoing that person’s ideas back to him, rephrased in your own words. For example, if a colleague presents a marketing idea at a meeting, you can reflect this idea back to him by saying, “Let me see if I’ve understood you correctly. You’re proposing that we do the following…” and then attempt to summarize his plan. Or, if a coworker expresses some reservations about a proposal, you could respond by asking, “So, if I understand your concerns, you’re saying that…” and then restate his ideas as best you can.

    So what does this accomplish? First and foremost, it helps you verify that you’ve properly understood what the other speaker said. Unfortunately, many peop

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    e. Reflective listening means listening carefully to what the speaker has to say, and then echoing that person’s ideas back to him, rephrased in your own words. For example, if a colleague presents a marketing idea at a meeting, you can reflect this idea back to him by saying, “Let me see if I’ve understood you correctly. You’re proposing that we do the following…” and then attempt to summarize his plan. Or, if a coworker expresses some reservations about a proposal, you could respond by asking, “So, if I understand your concerns, you’re saying that…” and then restate his ideas as best you can.

    So what does this accomplish? First and foremost, it helps you verify that you’ve properly understood what the other speaker said. Unfortunately, many peop

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    back to him by saying, “Let me see if I’ve understood you correctly. You’re proposing that we do the following…” and then attempt to summarize his plan. Or, if a coworker expresses some reservations about a proposal, you could respond by asking, “So, if I understand your concerns, you’re saying that…” and then restate his ideas as best you can.

    So what does this accomplish? First and foremost, it helps you verify that you’ve properly understood what the other speaker said. Unfortunately, many peop

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    I understand your concerns, you’re saying that…” and then restate his ideas as best you can.

    So what does this accomplish? First and foremost, it helps you verify that you’ve properly understood what the other speaker said. Unfortunately, many people don’t understand how important this is. “But of course I understood!” they would say. “I’m a good listener!” What they fail to grasp is that good listeners don’t simply assume that their understanding is accurate and complete. Quite the contrary; an effective listener will seek to verify this whenever possible.

    Second, it gives the speaker an opportunity to clarify points that he may have stated clumsily or inaccurately. Whether we like it or not, some people simply aren’t very good at communicating their ideas the first time around. Some people tend to ramble, for example. Others may neglect to mention some crucial points, especially when they’re speaking in an off-the-cuff manner. Still others may state all the necessary information, but without giving proper emphasis to all their nuances of meaning. By reflecting what we’ve understood back to them, we can give them opportunities to restate their ideas more accurately.

    Third – and perhaps most importantly – it helps build morale by af

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